Information technology – Service management – Part 1:
\nService management system requirements<\/p>\n","protected":false},"excerpt":{"rendered":"
This document specifies requirements for an organization to establish, implement, maintain and
\ncontinually improve a service management system (SMS). The requirements specified in this document
\ninclude the planning, design, transition, delivery and improvement of services to meet the service
\nrequirements and deliver value. This document can be used by:
\na) a customer seeking services and requiring assurance regarding the quality of those services;
\nb) a customer requiring a consistent approach to the service lifecycle by all its service providers,
\nincluding those in a supply chain;
\nc) an organization to demonstrate its capability for the planning, design, transition, delivery and
\nimprovement of services;
\nd) an organization to monitor, measure and review its SMS and the services;
\ne) an organization to improve the planning, design, transition, delivery and improvement of services
\nthrough effective implementation and operation of an SMS;
\nf) an organization or other party performing conformity assessments against the requirements
\nspecified in this document;
\ng) a provider of training or advice in service management.
\nThe term \u201cservice\u201d as used in this document refers to the service or services in the scope of the SMS.
\nThe term \u201corganization\u201d as used in this document refers to the organization in the scope of the SMS that
\nmanages and delivers services to customers. The organization in the scope of the SMS can be part of
\na larger organization, for example, a department of a large corporation. An organization or part of an
\norganization that manages and delivers a service or services to internal or external customers can also
\nbe known as a service provider. Any use of the terms \u201cservice\u201d or \u201corganization\u201d with a different intent
\nis distinguished clearly in this document.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"product_brand":[],"product_cat":[175],"product_tag":[],"class_list":["post-165081","product","type-product","status-publish","product_cat-tse","first","instock","purchasable","product-type-simple","entry","content-bg","loop-entry"],"taxonomy_info":{"product_cat":[{"value":175,"label":"TSE"}]},"featured_image_src_large":false,"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/product\/165081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/types\/product"}],"wp:attachment":[{"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/media?parent=165081"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/product_brand?post=165081"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/product_cat?post=165081"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/onlinestandart.com\/en\/wp-json\/wp\/v2\/product_tag?post=165081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}