TS 11595

TS 11595 is a TSE standard that sets out general rules for workplaces providing road freight transport services. It treats goods transport not only as vehicle movement, but as an organised workplace activity in which facility layout, management practice, and staff characteristics all matter together.

What the scope means in road freight transport

Road freight services typically combine several linked functions such as loading and unloading, dispatch planning, coordination of vehicles and drivers, and day-to-day service control. A general-rules standard in this area defines the basic organisational framework expected at the workplace so these activities can be carried out in a regular and controlled way. The emphasis is on the operating environment of the transport business, with attention to workflow, service order, and the conditions needed for staff to perform their duties appropriately.

Structural, operational and personnel aspects

• Structural aspects concern the physical arrangement of the workplace and how activity areas are set up for the service.
• The operational aspect relates to planning, management, and the orderly running of the service flow.
• Personnel characteristics cover the qualifications, work discipline, and organisational fit of the staff involved.
• In transport services, these three dimensions work together to support continuity and consistency in service delivery.

The standard is linked in reference to road transport legislation and related technical standards, which places it within the broader framework of road goods transport workplaces. In general technical terms, standards of this kind help establish a common minimum organisational language across businesses, supporting more consistent management of transport operations.