TS 12047/T2

TS 12047/T2 is a service standard that sets out the rules for authorised services for motor vehicles and the basic conditions they should meet. Its subject is the organised delivery of pre-sale and after-sale support across several service areas, including periodic maintenance, diagnostics, mechanical repair, electrical and electronic work, bodywork and painting, and additional systems or modifications.

The operating framework for an authorised service

The standard brings together management arrangements, working conditions, personnel qualifications, required technical equipment, and structural characteristics for services operating under a contract with the main company. In practical terms, an authorised service is treated not simply as a repair workshop, but as a controlled service system with defined organisation, tools, and human resources. That structure matters because consistency, traceability, and adherence to brand-specific procedures are central to modern vehicle servicing.

Why the listed service areas are distinguished

The areas named in the title and scope reflect the main technical groupings found in vehicle service work: scheduled maintenance, diagnostics, engine and transmission work, drivetrain components, suspension systems, electrical and electronic systems, accessory equipment, modification-related additions, and body, panel, and paint operations. As general technical context, these areas differ because each one requires different expertise, tooling, and repair discipline; for example, electronic fault diagnosis and body refinishing may coexist within one service centre, but they are not the same technical activity.

TS 12047/T2 focuses on how these services are to be organised within the framework agreed with the main firm. By grouping authorised services and defining their structural features, the standard supports a more predictable service model in consumer-facing vehicle maintenance and repair networks.