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TS 12612

Work places - Rules for competent sales places of automotive spare parts

This standard motor vehicle structural feature of entities authorized sale of spare parts , covers the rules concerning the characteristics of the business and employees.

Standard by TSE, 27.05.2016

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  • Language: English
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About This Item

Legal Notices*

TS 12612 is a standard addressing the rules for automotive spare parts sales places authorized in the motor vehicle sector, with attention to their structural characteristics, business operations, and personnel. It treats such a business not only as a retail point, but as an organised workplace where the physical layout, operating practices, and staff profile all matter together. In this field, reliable part identification, orderly stock handling, and consistent customer service are closely linked to the workplace setup.

Workplace layout and operating practices

In general technical context, automotive spare parts outlets depend on clear space planning for identification, storage, dispatch, and traceability of products. Shelving, labelling, inventory control, and customer communication all support the correct matching of a spare part to the intended vehicle application. This standard covers the structural and operational side of that environment together; it is not a detailed product test standard, but a framework for the essential business and physical features of the workplace.

Why personnel characteristics matter

Including employee characteristics in the scope highlights that accurate information and service competence are critical in spare parts sales. In practical terms, this sector relies on the ability to recognise products, distinguish vehicle compatibility, interpret customer needs correctly, and work with discipline under relevant rules. The referenced occupational safety, environmental, and sector-related regulations indicate that the workplace operates within a broader responsibility framework. The referenced companion standards are part of that wider supporting structure.

  • Rules for the structure and arrangement of authorised spare parts sales places
  • Operating practices and workplace organisation
  • Personnel characteristics and staff competence
  • Links to occupational safety, environmental, and sector regulations
  • A general framework supporting service quality in automotive parts sales
SKU: accdcebc7a6e

  • Publication Date: 27.05.2016
  • Standard Status: U (Yürürlükteki Standard/Standard)
  • Publisher: TSE
  • Document Language: tr
  • ICS Classification: 03.080.30 Tüketiciler İçin Hizmetler
  • Pages: 9
  • Source Standard: ?6331 sayılı İş Sağlığı Ve Güvenliği Kanunu, ?2872 sayılı Çevre Kanunu, ?Motorlu Taşıtlar Sektöründeki Dikey Anlaşmalar Ve Uyumlu Eylemlere İlişkin Grup Muafiyeti Tebliği Tebliğ No: 2005/4
  • International Equivalents: 12612-EQV

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