TS 12675

TS 12675 is a professional standard for maintenance and repair work in office equipment. It defines the occupation and the people who perform it, and it sets out how the profession is classified, how the expected qualifications are assessed, and what minimum tools and equipment are associated with the work. In practical terms, it provides a common framework for understanding office-equipment service as a skilled technical occupation.

What office equipment maintenance involves

In general technical context, office equipment maintenance covers keeping devices such as printers, photocopiers, scanners, calculators, and related workplace machines operating correctly. The work typically combines mechanical service, electrical or electronic troubleshooting, routine maintenance, and replacement or adjustment of consumable parts. A standard of this kind is important because it gives a shared basis for describing the occupation rather than treating each workplace or machine type differently.

How competency is assessed in this profession

According to the scope of this document, the standard includes measurement criteria for the characteristics expected from each class or level within the occupation, together with the evaluation of those criteria. In general occupational-standards terms, that means the focus is not only on theoretical knowledge but also on observable performance, safe working habits, correct use of equipment, diagnosis of faults, and the ability to carry out service tasks consistently.

• Defines the occupation and its practitioners
• Classifies the profession into different levels
• Addresses minimum tools and equipment used in the job
• Includes criteria for measuring and evaluating occupational characteristics