TS 12690

TS 12690 is a standard about how competent services for solar energy systems should be organised. Its focus is not the solar equipment itself, but the operating model, structural readiness, technical equipment, personnel qualifications and certification approach of the service organisation. In practical terms, it provides a technical framework for companies that want to define maintenance, repair and service delivery for solar energy applications in a controlled and professional way.

Technical framework for competent service organisations

The topics covered by the standard bring together the basic elements needed for a service provider to operate reliably in the field. Operating rules are concerned with organisation, responsibility and continuity of service. Structural features refer to the service premises, working areas and the organisational setup needed to perform the work properly. Technical equipment covers the tools, devices and supporting infrastructure used in servicing solar energy systems.

Personnel specifications point to the knowledge, skills and role suitability expected of the staff working in this area. The certification aspect is important for recording and demonstrating that a competent service meets the defined conditions. In general technical terms, solar energy systems combine components such as collectors, storage elements, circulation circuits and control parts, so service competence requires familiarity with the system as a whole rather than with a single device only.

• Defines the organisational basis of competent service providers.
• Brings together operating rules, technical equipment and personnel requirements.
• Sets a framework for service quality in solar energy systems.
• Includes certification as part of the standard’s subject matter.