TS 12725

TS 12725 is a service standard that addresses the rules for the organization of fair companies and the information-and-skill profile expected from the human resources working in them. In fair organizing, planning, coordination, sales, exhibitor relations, logistics, and on-site execution are closely linked, so organizational structure and staff competence have a direct impact on service quality.

What the organization model means in fair organizing

At the technical level, this kind of standard focuses on how responsibilities are distributed inside a fair company, how roles are separated, and how the business processes are supported. In general industry terms, fair organization depends on aligned functions such as project management, event production, marketing, visitor and exhibitor management, operations, and administrative support. A clear organizational structure is also important for communication, time control, and continuity of service.

Why the knowledge and skill profile matters

The second main focus is the human-resources profile of knowledge and skills. The aim here is not only to name job titles, but to define the broader competencies needed to perform well in a role. In fair organizing, these competencies commonly include customer communication, organizational ability, teamwork, commercial awareness, and field coordination. This helps make service delivery more predictable, orderly, and professional.

This document focuses on organization and competence requirements for fair companies, offering a conceptual frame for understanding the structure of teams involved in the design, execution, and management of fair projects. The document was withdrawn in 2011, but it remains relevant as a sectoral reference on the relationship between organization and competence in fair services.