TS 12828

TS 12828 is a vocational standard for the petrol pump attendant role at fuel stations. It sets out how the occupation is defined and classified, the minimum tools and equipment used in the job, and how the characteristics required for each level are to be measured and evaluated.

Occupational classification and qualification framework

In vocational standards, classification separates different levels of work that may share the same job title but differ in responsibility, skill, or autonomy. In a fuel-station setting, a pump attendant is generally associated with customer service, fuel dispensing, adherence to safe working routines, and basic station operations. The standard’s scope focuses on how the occupation is described and how the required characteristics are assessed.

Equipment and work-setting context

In fuel handling and dispensing work, tools and equipment matter for service continuity as well as for an orderly working environment. In general technical terms, such equipment may relate to measurement, transfer, communication, cleaning, and safety practices. What makes this standard distinct is that it addresses not only the job definition but also the minimum equipment and the level-based characteristics linked to the occupation.

• Definition and classification of the pump attendant occupation
• Minimum tools and equipment used in the profession
• Required characteristics for each level
• Measurement and evaluation of those characteristics