TS 12949

TS 12949 is a vocational standard that defines the professional framework for the officer who operates the telephone exchange within a municipal fire brigade. In fire service operations, the exchange function is important because it supports call handling, prompt routing of information, and orderly communication during response activities.

Communication and coordination in the exchange role

In general technical terms, this job is centered on receiving emergency information, maintaining contact with crews, and keeping the flow of operational information accurate and continuous. The fire brigade exchange acts as a communication hub at the first stage of an incident, so clear voice communication, recording discipline, and correct forwarding of messages are central to the role.

What this standard covers

The scope is limited to personnel working as exchange officers in municipal fire brigades; similar roles in other institutions and organisations are outside its scope. The wording supplied for this standard also indicates that it addresses classification, qualifications, evaluation criteria, and testing criteria for the profession, while this description does not expand into clause-by-clause requirements.

• Intended for exchange officers working in municipal fire brigades.
• Focused on communication and routing functions in fire service work.
• Associated with vocational classification, qualification, and assessment criteria.
• Does not cover personnel in other institutions or organisations.