TS 12970

TS 12970 is a vocational standard for the apartment manager occupation. Apartment management covers the organized running of shared residential areas, coordination of residents’ and owners’ needs, supervision of day-to-day administrative tasks, and follow-up of building-related services. This standard addresses the definition and classification of the occupation and also covers the tools, equipment, and methods used in the role, together with the measurement and evaluation of knowledge and skills.

What the occupational framework brings together

The work of an apartment manager is broader than simple record keeping. In general technical terms, it may involve managing common-area use, tracking maintenance and repair requests, liaising with service providers, coordinating fees and expenses, and maintaining regular communication within the building community. A vocational standard brings these duties into a structured framework so that the role, its boundaries, and the expected level of competence are easier to understand.

Knowledge, skill, and equipment in practice

The evaluation aspect covered by the standard is aimed at measuring whether a person has the knowledge and skills needed to perform the occupation. In general professional practice, such assessment typically relates to areas like regulations, communication, organization, record keeping, and problem solving. The standard also identifies the tools and equipment to be used, creating a common reference for the working means associated with the job.

• It defines the apartment manager occupation.
• It addresses occupational classification and class characteristics.
• It identifies the tools, equipment, and work aids to be used.
• It covers the measurement and evaluation of knowledge and skills.
• It provides an occupational competency framework for apartment management.