TS 13098

TS 13098 is a service standard that addresses the general rules for fashion houses. In practical terms, a fashion house is a business environment where design, fitting, measuring, tailoring and customer-specific presentation are coordinated as part of a made-to-order or highly customized clothing service. The standard focuses on the basic framework for delivering that service in an orderly, understandable and customer-facing way.

The technical context of a fashion house service

From a general technical perspective, service quality in fashion houses is linked to customer reception, appointment handling, accurate body measurements, fitting management, order follow-up and delivery organization. The relationship between design and production is especially important: unlike a ready-to-wear store, the garment is often adapted to an individual client or shaped directly around customer requests. As a result, communication, privacy, orderliness and consistency in the workflow become core parts of the service experience.

What this standard covers in general terms

• It covers the general rules related to fashion houses.
• It aims to frame how the service is organized and presented.
• It provides a basic structure for customer-related processes in this service field.
• It was prepared based on inspections of fashion houses and evaluations with their officials.

This standard is not a complete operating manual for every aspect of a fashion house, nor does it define each design specialty in isolation. Instead, it addresses the general rules that support a basic service approach and a regular working structure in this type of business. As a service standard, it is centered more on the quality of the service environment than on garment manufacturing itself.