TS 13107

TS 13107 is a service standard for authorized services handling satellite radio telephone equipment, covering management, structural features, technical equipment, personnel qualifications, and certification. In practical terms, it focuses on the service organisation itself rather than on the handset or terminal, defining the minimum institutional and technical conditions expected from businesses that maintain and repair this kind of communication equipment.

What an authorized service means in this context

Satellite radio telephones differ from conventional landline telephones because they communicate through satellites rather than a fixed terrestrial network. That makes service support more specialised: troubleshooting may involve radio-frequency electronics, diagnostic tools, calibration or test setups, and disciplined spare-parts handling. In general technical terms, an “authorized service” is a service point recognised by the manufacturer or the relevant authority and expected to operate under defined competence and process rules.

Main areas addressed by the standard

• Operating and management arrangements
• Facility and workshop structure
• Technical equipment required for service work
• Personnel characteristics and qualifications
• Certification-related provisions

The standard aims to ensure that organisations providing these services work in a consistent, traceable, and technically adequate way. In broader industry context, such rules support service quality, help standardise repair procedures, and provide a baseline of consumer-service reliability. TS 13107 is specifically tied to authorised services for satellite radio telephone devices, so it should be read as a sector-specific service framework rather than a general electronics-service rule.

This edition is withdrawn, but it remains a useful historical reference for how consumer-service and telecommunications maintenance arrangements were organised at the time.