TS 13111

TS 13111 is a service standard that sets out general rules for workplaces providing city cleaning services, focusing on their physical structure, management practices, technical equipment and personnel characteristics. City cleaning covers the routine upkeep of urban public spaces such as streets, squares and other open areas. In general technical terms, the subject is the organisational base needed to deliver these services in a controlled, continuous and orderly way.

How city-cleaning workplaces are organised

According to the scope, the standard addresses the general rules for the workplaces themselves rather than prescribing the cleaning tasks in isolation. It relates to how the service provider is arranged, how responsibilities are assigned, and how equipment and workflow are managed. In general industry practice, city cleaning may include sweeping, collection, transport, area cleaning and temporary handling of waste; the standard’s focus is the workplace infrastructure that supports those activities.

Why equipment and personnel matter

In city cleaning services, technical equipment matters because tools and vehicles must suit the type of service and support regular, efficient operation. Personnel characteristics are equally important, since service continuity depends on practical know-how, discipline and the ability to work within an organised system. This is especially relevant in municipal services, contracted cleaning operations and public-space maintenance, where consistency of service is a major operational concern.

• Physical characteristics of workplaces providing city cleaning services
• Management and operational rules
• Technical equipment and facility organisation
• General principles for personnel characteristics
• Application to urban environmental cleaning services