TS 13147

TS 13147 is a standard that sets out rules for authorised services dealing with computer aided drawing machines and printers. Its focus is the organisation of the service provider, the technical facilities it maintains, the competence of its personnel, and the operating conditions under which servicing is carried out.

Core elements of an authorised service structure

The standard is concerned less with the product itself than with the service organisation that supports it. For drawing equipment and printers, this means the service setup, the technical responsibility chain, and staff qualifications are considered together. The aim is to support maintenance and repair activities within a controlled and technically consistent framework.

Technical context for this equipment class

Computer aided drawing machines and printers are used for precision tasks such as technical drawing, plan production, and document output. In this type of equipment, mechanical movement, print quality, alignment, and media handling work as an integrated system. In general technical terms, service quality here is not limited to fault correction; it also depends on proper diagnosis, spare parts handling, measurement and inspection capability, and the knowledge level of the personnel involved.

This TSE standard covers rules related to operating practices, structural features, technical equipment, and personnel characteristics of authorised services. In the context of consumer services, it provides a basis for assessing organisations that service drawing machines and printers within a defined technical framework.