TS 13187

TS 13187 is a service standard for authorised watch service centres, addressing the operating rules, structural features, technical equipment and personnel qualifications expected in services handling mechanical and/or electronic timepieces. It focuses on how service operations for table clocks, pocket watches, wristwatches and wall clocks should be organised.

What the service framework is meant to cover

The standard frames watch servicing as a controlled service environment rather than an informal repair activity. In general technical terms, this matters because watches are precision instruments: mechanical models rely on interacting movement parts such as mainsprings, gears and escapements, while electronic models depend on power supply and timing circuitry. A service organisation therefore needs suitable premises, equipment and trained staff to handle diagnosis, maintenance, repair and handover in a consistent way.

Technical meaning of the scope

The document’s scope is centred on the competence and organisation of the authorised service itself, not on the internal design of watches or on a detailed repair method. In broader industry context, an authorised service is expected to support reliable after-sales service by keeping procedures orderly, facilities appropriate and personnel capable of performing the work associated with the product category. That distinction is important in watchmaking, where small components and timekeeping accuracy require careful handling.

• Applies to watches operating with mechanical and/or electronic systems.
• Covers table clocks, pocket watches, wristwatches and wall clocks.
• Addresses the organisation of authorised service operations.
• Focuses on structural conditions and technical equipment.
• Relates to staff characteristics and competence within the service.