TS 13228

TS 13228 is a service standard for workplaces that provide services related to subscribers’ water meters and metering systems. Its focus is the organisation of the workplace and the basic characteristics expected of personnel when carrying out meter removal and installation, service disconnection and reconnection, and sealing operations.

Service scope and equipment covered

The standard covers workplaces handling all kinds of mechanical and/or electronic cold-water meters, hot-water meters, and electronic-indicator water metering systems. In practical terms, it addresses the service environment in which meter-related operations such as dismantling and refitting, closing and opening supply, and sealing are performed. The emphasis is on ensuring that these activities are carried out in an orderly and controlled workplace setting.

Why workplace and personnel conditions matter

From a general technical perspective, water meters are essential devices for consumption tracking, billing accuracy, and the management of subscriber services. A service workplace therefore needs appropriate physical arrangements, technical capability, and competent staff to handle these devices responsibly. Sealing is especially important because it helps preserve the integrity of the measuring system and supports trust in the recorded readings and associated service actions.

• It addresses workplace structure together with management and technical arrangements.
• It covers mechanical and electronic water meters, including hot-water and cold-water types.
• Its main service activities are removal/installation, closing/opening, and sealing.
• Personnel characteristics are part of the standard’s evaluation focus.
• It centres on orderly handling of water metering services for subscribers.