TS 13267

TS 13267 sets out general rules for workplaces that provide sales services for printing machines, related equipment, and consumables. Its focus is the organization of the workplace itself: the physical layout, operating practices, technical characteristics, and the qualifications expected of staff. In practical terms, it defines the service environment that supports the orderly and appropriate sale of printing-related products.

What the scope includes and what it does not

The standard covers workplaces dealing with printing machines used in pre-press, press, and post-press stages, together with consumables associated with those products. It also clearly separates itself from adjacent activities: it does not cover the general rules for printing services, nor does it cover technical service activities for printing machines under the relevant authorized-service standard. In other words, TS 13267 is about the selling workplace, not about production operations or machine servicing.

Core workplace and personnel considerations

From a general technical perspective, a standard of this type typically addresses how the sales area is arranged, how equipment is positioned, how work is organized, and how personnel are prepared to carry out the service safely and consistently. Printing machinery spans distinct process stages, so correct product grouping and an orderly physical environment matter. Consumables bring their own storage and handling needs, especially when inventory control and customer guidance are part of the service model.

• The covered subject is workplaces providing sales services for printing machines and/or consumables.
• Pre-press, press, and post-press devices and equipment are treated within the same overall service context.
• The standard concerns physical structure, operating practices, technical characteristics, and employee qualifications.
• Printing service operations and authorized technical service for printing machines are excluded from its scope.