TS 13296

TS 13296 is a service standard for centres that provide social reintegration services for children who live on the street and/or work on the street. Its focus is the general framework for the physical facilities of these centres, the services they provide, and the characteristics of the staff who work there, so that support for vulnerable children can be organised in a clear and consistent way.

Role of the centre in child support services

In general technical context, centres of this kind are designed for children whose living or working conditions on the street may affect education, health, safety, and social development. Their purpose is not limited to temporary assistance; it is to provide a structured environment where the child can receive protection, support, guidance, and referral to appropriate services when needed. The term social reintegration points to a broader process of helping the child reconnect with safer living conditions and with social, educational, and institutional support systems.

Physical environment and staffing as linked requirements

The standard’s scope brings together the centre’s physical structure and personnel characteristics. In practical terms, that means the premises should support orderly and child-oriented service delivery, while staff should be able to carry out care, communication, guidance, and support-related duties. These two elements work together: a suitable environment helps services run safely and consistently, and trained personnel make the support meaningful and continuous.

• It covers the general arrangement of the centre’s physical facilities.
• It covers general rules for service delivery.
• It covers personnel characteristics for staff working in the centres.
• It is focused on services for children who live and/or work on the street.