TS 13394

TS 13394 addresses how authorised services for industrial machines used in key manufacturing and key copying should be organised and what minimum characteristics they should have. Its technical focus is not the machine itself, but the reliability, equipment and personnel competence of the service organisation that supports those machines.

Technical frame for the service organisation

The standard includes rules for the structural characteristics, operating arrangements, technical equipment and personnel characteristics of the authorised service. In practice, this means the service provider’s physical setup, working method, available tools and the knowledge and capability of the staff are all part of the overall evaluation. Because key-making and copying machines depend on accurate adjustment, proper tooling and safe handling, a service organisation in this field is expected to operate in a controlled and technically prepared way.

Why the machine type matters

Key manufacturing machines are used to produce new keys from blank material, while key copying machines reproduce an existing key’s profile and cutting geometry. In both cases, mechanical accuracy, calibration and suitable support equipment are important for functional results. This standard focuses on the competence of the authorised service that maintains and supports such equipment, rather than on defining the machines’ own design or performance requirements.

• Covered subject: authorised services for key manufacturing and key copying machines
• Main focus: structure, operations, technical equipment and personnel qualifications
• Document type: a service standard, aimed at the service organisation rather than machine performance
• Typical context: maintenance and support for key production and duplication equipment