TS 13400

TS 13400 addresses the rules for authorised services that support marble working machines and related equipment such as vertical and horizontal marble drilling machines. Its focus is on how these service organisations should be structured and which minimum organisational, operational and technical capabilities they should have.

Service organisation and technical competence

The scope of this standard covers the elements that directly shape service quality: the structure of the service organisation, its technical equipment, and the characteristics of its personnel. Marble working machines are associated with operations such as cutting, drilling, chamfering, side cutting, band sawing, diamond-wire cutting and block cutting, so maintenance and repair work typically requires attention to mechanical alignment, tooling compatibility, adjustment accuracy and safe handling practices. Vertical and horizontal drilling machines likewise depend on correct installation, suitable service tools and competent technical staff.

What the scope means in practice

• It considers the service business as a whole, including its technical facilities and staff qualifications.
• It brings different marble-sector machine types into one service framework.
• Its purpose is to support organised, traceable and expertise-based authorised servicing.
• This is a service standard, not a product standard; it defines the service organisation rather than the machine itself.

In marble processing, service quality is closely tied to production continuity and equipment reliability. For that reason, the standard focuses not only on repair capability but also on the organisational discipline of the service and the suitability of the personnel performing the work.