TS 13408

TS 13408 is a service standard focused on how authorized services for milk crema decomposing machines should be organised. It addresses the rules for the service’s physical characteristics, operating practices, technical equipment, and the qualities of its personnel. In practical terms, it is aimed at ensuring that service units responsible for maintenance and repair operate at a defined minimum level of competence and organisation.

What an authorised service means in this context

Milk crema decomposing machines are equipment that separate cream from milk by taking advantage of density differences. For that reason, service quality is not limited to mechanical repair alone; correct adjustment, cleanliness, hygienic conditions, suitable replacement parts, and preservation of function after maintenance are also important. In general technical terms, an authorised service is a service point with defined competence, equipment, and staffing, recognised by the manufacturer or the relevant authority.

What this standard framework covers

• Minimum conditions for the physical structure of the service
• The arrangement of technical equipment and tools
• The characteristics required of service personnel
• Operating rules for authorised service provision
• A framework used as a basis for assessing services in this field

According to the available source information, the standard was prepared with reference to consumer-protection legislation and field inspections of repair and maintenance services. TS 12361:2002 is also cited as a reference. In this sense, TS 13408 provides a practical framework for the service infrastructure that supports reliable maintenance and repair of dairy processing equipment, although the detailed clauses of the standard are not included here.