TS 13422

TS 13422 is a service standard dealing with how authorized services for baby care equipment should be organised. Its focus is not the equipment itself, but the structure of the service organisation that provides maintenance and repair, together with its technical resources, staff competence and certification arrangements.

What this authorised-service framework addresses

According to the scope, the standard covers the physical characteristics, operating structure, technical equipment and minimum personnel characteristics of authorised services for baby care equipment. Certification is also part of the framework. In practical terms, this means service quality is treated as a combination of premises, tools, organisation and qualified staff, rather than repair work alone.

Technical context for baby care equipment service

In general technical usage, baby care equipment refers to products whose dependable operation and proper maintenance are important for day-to-day use. An authorised service is typically part of a defined service chain associated with the manufacturer or responsible organisation, where maintenance and repair are carried out under set rules. Standards of this kind create a common framework for service consistency and help align organisations around similar operating expectations.

• Physical facilities and workshop layout
• Technical equipment and service tools
• Personnel qualifications and role competence
• Certification and authorised-service status
• Operating principles and organisational structure