TS 13438

TS 13438 is a service standard that sets out the rules for authorised services working on machines used in brick and tile manufacturing. Its focus is not the machine design itself, but the structure, operating arrangements, technical equipment, staff qualifications and certification framework of the service organisations that maintain and repair these machines.

What an authorised service structure means

Brick and tile production lines typically involve equipment used for raw material preparation, forming, drying and firing. In this environment, the competence of the service organisation matters for continuity of production and for keeping equipment correctly adjusted. The scope of this standard addresses how service providers in this field should be organised and assessed from a technical standpoint; it is concerned with the service function rather than the machine design.

Main elements covered by the scope

• Structural characteristics: the basic organisational setup of the service provider
• Operating rules: general principles for how the service is run
• Technical equipment: the tools, facilities and infrastructure needed for service activities
• Staff qualifications: the capabilities expected of personnel
• Certification: the framework used to confirm authorised service status

In general technical terms, an authorised service standard aims to support consistent handling of maintenance, fault response, spare-parts management and technical records. The value of this standard is that it creates a common competence framework for service organisations supporting brick and tile machinery, helping customers rely on a more predictable service structure.