TS 13560

TS 13560 is a standard that sets out rules for competent services handling satellite-based positioning and/or navigation equipment. Its focus is not the device itself, but the service operation that supports it: business organisation, technical capacity, physical arrangement, and staff competence. In practice, it defines the service-side framework needed to deliver after-sales support in a controlled and consistent way.

Technical context for competent service operations

In this context, being an authorised or competent service means more than performing repairs. It implies a structured service workflow, suitable equipment, clear responsibility assignment, and disciplined interaction with the customer. Satellite-based positioning and navigation equipment often combines receivers, antennas, software, power supply elements, and data-processing functions, so the service environment and personnel capability are important for correct diagnosis and handling.

Main service elements covered by the standard

• Business organisation and service management
• Structural characteristics and the physical service setup
• Technical equipment and service tools
• Qualifications and role structure of personnel

The standard supports service practices aligned with consumer-protection and after-sales-service principles. In general technical terms, positioning and navigation equipment is sensitive electronic equipment, so service quality depends not only on repair work but also on proper diagnosis, an appropriate test environment, and competent staff. TS 13560 should be understood as a rule standard that defines the minimum organisational framework for this type of service activity.