TS 13702

TS 13702 is a rules standard for competent services that support the devices used in dental prosthesis laboratories. Its focus is the organisation of the service provider, the structural arrangement of the premises, the technical equipment in place, personnel qualifications, and the rules for certification.

Core elements of a competent service structure

In technical terms, a service standard of this kind is not only about carrying out repairs. Devices used in dental prosthesis production may involve precise measurement, processing, temperature control, vacuum functions, casting, or similar operations, so the service organisation must have the right technical knowledge, workflow discipline, and responsibility chain. The scope here concerns the competence of the authorised service provider rather than the design of the devices themselves.

• Management organisation and service process arrangement
• Structural features and suitability of the service premises
• Technical equipment and supporting infrastructure
• Personnel characteristics, roles, and competence
• Rules related to certification

In general technical practice, devices used in dental prosthesis laboratories are considered important to clinical and manufacturing quality. Service quality therefore matters for continuity of performance, reliable fault diagnosis, and proper maintenance outcomes. TS 13702 provides a common framework for authorised services in this field, bringing together expectations for organisation, infrastructure, and human resources.