TS 13922

TS 13922 is a service standard focused on how authorised services for electric skateboards and electric scooters should be organised. It brings together rules for the service structure, operating arrangements, minimum technical equipment, staff qualifications, and certification. The emphasis is not on the vehicles themselves, but on the authorised after-sales service unit that supports them.

What is covered in the authorised service framework

The standard addresses the institutional and technical readiness expected from services operating in the electric skateboard and electric scooter field. Structural features describe how the service organisation is to be set up; operating rules relate to how the service is run; and technical equipment refers to the basic infrastructure needed for maintenance and repair. Staff qualifications and certification indicate that the service must rely not only on equipment, but also on competent personnel and a traceable documentation system.

General technical context for electric micromobility services

Electric skateboards and electric scooters are compact personal mobility products that combine batteries, electric motors, control electronics and mechanical parts. In this product category, service quality is closely tied to correct fault diagnosis, safe parts replacement, suitable maintenance tools and the competence of technical personnel. For that reason, an authorised service is more than a repair point; it represents a defined level of organisation and capability.

The consumer-law and after-sales-service references associated with this document point to the importance of accessibility, record-keeping and continuity of service for these products. In this context, TS 13922 provides a common organisational framework for electric skateboard and scooter services, but it does not replace a product standard for design, performance values or user instructions.