TS 13923

TS 13923 is a service standard for workplaces that provide rental services for electric scooters. It addresses the general rules for structural features, business operation, technical equipment, and employee characteristics, bringing together the basic elements needed to run this type of service in an organised and controlled way.

Technical and operational aspects of scooter rental

An electric scooter is a small personal mobility device powered by an electric motor and an energy storage system, commonly used for short trips. In rental services, the key issue is not only making the vehicle available, but also managing maintenance, handover and return processes, customer guidance, records, and day-to-day service flow. The scope of this standard sets out the general framework needed for a workplace to provide that service in a structured manner.

What the scope means in practice

• Workplace structural features
• Management and service organisation
• Technical equipment and related facilities
• Basic characteristics expected of employees

From a general technical perspective, standards of this kind help align the minimum common conditions that affect service quality, operational continuity, and the customer experience. Electric scooter rental activity is also closely connected to traffic rules, occupational health and safety, consumer service regulation, and municipal requirements. TS 13923 does not create the entire legal framework on its own, but it supports a common order for the workplace’s core organisational and technical setup.