TS 13930

TS 13930 sets out the rules for authorized services that handle virtual reality glasses. It focuses on the service organization rather than the product itself, covering how the service should be structured and operated, including premises, technical equipment, personnel and certification-related requirements.

What an authorized service framework is meant to control

In general technical terms, an authorized service is an organization that performs maintenance, repair, inspection and related after-sales activities on behalf of the manufacturer or another authorization chain. For products such as virtual reality glasses, which combine electronics, display technology and user-facing hardware, service quality depends on correct fault diagnosis, suitable equipment, spare parts handling and documented work processes. This standard addresses the rules for that service structure and management setup.

The standard also includes rules concerning employees and certification. In practical terms, that means it addresses who carries technical responsibility, what minimum organizational conditions are expected, and how the service’s competence and traceability are defined. Certification here refers to the formal recognition and maintenance of authorized-service status under specified rules.

• Structural features: the basic physical setup of the service site
• Management: rules for organizing and running the service
• Technical equipment: the framework for required tools and equipment
• Employees: provisions related to personnel and technical responsibility
• Certification: how authorized-service status is defined