TS EN 12507

TS EN 12507 gives guidance on how to apply the TS EN ISO 9001 quality management system approach to freight transport by road and rail, including storage and distribution activities. It is aimed at helping organisations interpret quality-management requirements in the context of transport and logistics services, where process control, service consistency and coordination across the supply chain are central concerns.

Quality management in transport and logistics services

In general technical terms, a quality management system brings together processes, responsibilities and performance control so that a service organisation can deliver consistently. In freight transport and logistics, that means managing shipments on time, protecting cargo integrity, coordinating warehousing and distribution steps, and keeping different parties aligned with the same quality objectives. Road and rail operations have different operating characteristics, so sector-specific guidance is useful when translating broad quality principles into practice.

Service areas covered by this guidance

• Freight transport services by road
• Freight transport services by rail
• Storage activities
• Distribution activities
• Guidance on applying EN ISO 9001 to these services

This document is guidance for applying a quality management system standard rather than an independent operating code for transport businesses. It helps readers think about process management, customer focus and service consistency within the transport sector. Its reference to the EN ISO 9000 and EN ISO 9001 family places it within the broader framework of quality terminology and management-system practice.