TS EN 15017

TS EN 15017 addresses the general rules for funeral services and brings together the main service elements involved in education, transport, facilities, advisory support, and care of the deceased. In the context of burial and cremation, it establishes a common service framework for funeral professionals, funeral homes, and services linked to cemeteries or crematoria.

How the service elements fit together

The technical focus of this standard is the funeral service as a coordinated process rather than a single task. Education relates to the knowledge and competence of personnel; transport covers the respectful and secure movement of the deceased; facilities concern the suitability of the premises where services are carried out; and advisory services support families in making informed decisions. Care of the deceased is a central principle, reflecting dignity, respect, and orderly service delivery.

Where the scope stops

• It applies to burial and cremation funeral services.
• It covers funeral professionals, funeral homes, and services associated with cemeteries and crematoria.
• It also applies to other persons providing funeral services of any kind.
• It does not cover product-related technical requirements.
• Occupational health and safety requirements are outside the scope of this document.

In general technical terms, funeral services combine administrative handling, family communication, logistics, premises management, and care of the deceased in a highly sensitive setting. Shared terminology and service expectations help create more consistent practice across different providers. TS EN 15017 offers that common framework for the sector.