TS EN 15221-5

TS EN 15221-5 is a guidance standard for how facility management (FM) processes can be developed and improved. In facility management, the focus is not only on support services themselves, but on how those services enable an organisation’s primary processes; that makes process structure, responsibilities and interdependencies the technical core of this standard.

How FM processes are organised

This standard guides FM organisations in structuring and maturing their processes. Its guidance covers the distinction between strategic, tactical and operational processes, and includes examples of process workflows. In general technical terms, this separation matters because strategic processes relate to needs definition and governance, tactical processes to planning and resources, and operational processes to day-to-day service delivery and control.

What this part means in practice

The standard is written from a primary-process, demand perspective, making it easier to understand the role of different stakeholders in FM processes. Standardising the processes that support primary business activities provides a basis for more consistent communication, clearer process definitions and more measurable service management. That makes this kind of guidance especially useful in complex, multi-stakeholder or outsourced building and service environments.

• Focuses on developing and improving FM processes.
• Addresses strategic, tactical and operational processes at a generic level.
• Provides examples of process workflows.
• Offers a common framework for processes that support primary processes.
• Uses a demand- and stakeholder-oriented FM perspective.