TS EN 15224

TS EN 15224 is the Turkish record of a standard for quality management systems in health care services, based on EN ISO 9001:2008. It addresses quality management in health services not just as a generic administrative function, but as a framework connected to patient care, clinical processes, service continuity, and outcome-oriented management. In health care, quality typically combines reliability, consistency, traceability of processes, and alignment with patient needs.

What quality management means in health care

As GENERAL TECHNICAL CONTEXT, quality management systems help an organization manage its services in a planned, measurable, and continuously improvable way. In health care, this means linking clinical and administrative processes, defining responsibilities, maintaining records, handling nonconformities, and systematically reviewing user needs. An ISO 9001-based structure is known for its process approach and continual improvement logic; in health care, that logic is applied alongside organizational discipline related to patient safety and service quality.

Key distinctions behind this subject area

• Quality in health care involves managing the processes that lead to care, not only the final outcomes.
• Clinical services and supporting administrative processes can be addressed within one quality framework.
• Patient focus, service accessibility, continuity, and consistency are central quality-management concepts.
• ISO 9001-based health sector standardization connects general quality language with health-care-specific practice.
• This record is withdrawn, so its historical framework should be considered rather than current applicability.