TS EN 16775

TS EN 16775 sets out general rules for expertise services delivered as part of expertise activities. It addresses minimum requirements for services carried out by a single expert person or by a group of expert individuals for a customer, with the aim of making the resulting answer more accurate, reliable, and usable within a specific context.

What the standard focuses on

The subject here is expertise-based service work: situations where specialised technical, scientific, professional, or similar knowledge is applied to form an informed judgement. In general technical terms, the quality of such a service depends not only on having expertise, but also on correctly framing the question, evaluating relevant information, and presenting conclusions in a consistent way. Expertise services are therefore distinct from casual advice; they are intended to produce a reasoned and context-specific output for a customer.

How the minimum requirements support consistency

Within the scope given for this standard, the emphasis is on basic service discipline: clear definition of the service, clear communication, and an output that can be understood and used in the stated context. In practical terms, such general rules help align the way expert individuals or teams work, so that the service is delivered with greater consistency from one assignment to another.

• Covers services delivered by one expert person or by a group of expert individuals.
• Targets the use of expertise output within a specified context for a customer.
• Addresses general rules intended to improve accuracy, reliability, and consistency.
• Aims to standardize expertise services.