TS EN ISO 41001

TS EN ISO 41001 addresses the requirements for a facility management (FM) management system and provides guidance for use. It is intended for organizations that need to demonstrate that FM services are delivered effectively and efficiently in support of organizational objectives, while also taking into account interested parties and applicable requirements. The standard is centered on the management system for FM, rather than on any single building service in isolation.

What the management-system approach brings to facility management

Facility management combines people, place, process and technology to support the core activities of an organization. In general technical terms, an FM management system helps structure objectives, responsibilities, planning, monitoring and continual improvement so that support services are aligned with business needs. Within the ISO 41000 family, ISO 41001 serves as the requirements document, while the shared vocabulary in related standards helps keep terms such as facility management, assets, services and interested parties consistent across organizations and sectors.

Where the scope is deliberately broad

• The requirements are non-sector specific and are intended for public or private organizations alike.
• Applicability does not depend on organization type, size, nature or geographical location.
• The document is relevant where an organization wants to show effective and efficient FM delivery and consistent satisfaction of applicable requirements.
• It sets requirements for an FM management system; it is not a detailed operational manual for every individual support service.