TS EN ISO 41018

TS EN ISO 41018 is a standard that provides guidance on developing a facility management policy. In facility management (FM), a policy is the high-level framework that sets the organization’s direction, priorities and management intent for facilities-related activities, rather than detailing day-to-day operating procedures.

The role of policy in facility management

The standard is useful for organizations that want to establish a framework for FM objectives, support effective risk management, align FM strategy with operational requirements, improve the usefulness and benefits delivered by the FM system, and meet the needs of interested parties and applicable FM requirements consistently. It also addresses the policy level of sustainability, helping organizations consider longer-term impacts and value creation in their FM approach.

General technical context for FM policy

In general technical terms, an FM policy expresses how an organization intends to manage buildings, services, workplaces and supporting activities as an integrated system. It helps translate strategic intentions into a common management direction, clarifies priorities and supports decisions across maintenance, service delivery, continuity, user experience and resource efficiency. The focus of ISO 41018 is the development of that policy framework; it is not a detailed operating procedure standard or a source of performance limits.

• Helps define an organization’s FM objectives and priorities at a high level.
• Supports consistency between FM strategy and day-to-day operational needs.
• Provides guidance for considering risk, stakeholder needs and applicable FM requirements together.
• Brings sustainability and long-term value thinking into the policy framework.