TS EN ISO/IEC 19796-1

TS EN ISO/IEC 19796-1 is a general framework standard for quality management, quality assurance, and metrics in learning, education, and training. It provides a common structure and terminology for describing, evaluating, and improving educational processes from both a technical and management perspective.

How quality management and metrics fit the learning context

In general technical terms, quality management organizes how an organization plans, delivers, monitors, and improves its education services. Quality assurance focuses on building confidence that those processes are operating at the intended level, while metrics provide consistent indicators for observing performance. This standard addresses these ideas in a common way for learning technologies and education services.

What the document’s subject area points to

The title indicates a subject area at the intersection of information technology and learning, education, and training. In practice, this kind of framework is relevant to internal training, distance learning, content development, evaluation of learning services, and shared quality language. Its focus is not a single teaching method, but a general approach that can be applied across different learning services.

• Helps describe learning and education processes with shared terminology.
• Brings quality management, assurance, and measurement into one framework.
• Supports comparability across different education services.
• Uses a broad approach rather than prescribing one specific pedagogical method.