TS ISO 10014

TS ISO 10014 is a quality management guideline standard focused on achieving financial and economic benefits through the application of the ISO 9000 quality management principles. It helps organisations understand how a quality-oriented approach can support performance, efficiency, and value creation, not only procedural conformity.

Linking quality management to financial performance

In general technical practice, quality management principles are associated with concepts such as customer focus, leadership, people involvement, process approach, and continual improvement. TS ISO 10014 provides guidance on how applying those principles can contribute to business results. The emphasis is not on treating quality as an abstract management ideal, but on connecting it with cost reduction, better use of resources, and stronger economic benefit.

What the standard’s guidance is about

• It provides guidance based on the application of the ISO 9000 quality management principles.
• It addresses the realisation of financial and economic benefits.
• It helps explain the link between quality management and organisational results.
• It is management-focused rather than a product-specific test or measurement standard.

Rather than setting system requirements, this standard offers a framework for understanding how management principles can add economic value to an organisation. Used alongside the ISO 9000 family, it reinforces the idea that quality objectives extend beyond conformity alone and should be considered together with customer satisfaction, process effectiveness, and organisational performance. This TSE edition was issued with the related international corrigendum and is now withdrawn.