TS ISO 10015

TS ISO 10015 is a guidance standard on how training should be planned, implemented, maintained, and improved within quality management. Its focus is the training that can affect the quality of the products supplied by an organization, so the document treats training as a management tool linked to quality objectives rather than as a purely instructional activity.

Training as a quality-related management process

In general technical terms, training is used to align people’s knowledge, skills, and behavior with organizational needs. In quality management, it supports process consistency, task competence, reduced error risk, and adaptation to changing conditions. The subject of this standard is the development of systems and strategies that take the quality impact of training into account; in other words, training is viewed through needs analysis, planning, continuity, and improvement rather than content delivery alone.

Organization-level training systems

• Linking a training need to quality objectives
• Treating training strategies and implementation arrangements in a systematic way
• Connecting continuity and improvement of training activities to the management framework
• Focusing on workforce competence that can directly or indirectly influence product quality

This document is a practical guide for training management rather than a technical syllabus for training content. The core value of TS ISO 10015 is that it helps organizations turn training investment into a planned, traceable, and continuously improved part of quality management.