TS ISO 10019

TS ISO 10019 is a guidance standard for selecting quality management system consultants and making effective use of the services they provide. In a quality management system (QMS) context, it focuses on what an organisation should consider when working with a consultant and how that support should align with its quality objectives.

A general framework for evaluating consultants

In general technical terms, a QMS consultant helps an organisation understand its current position, assess processes, build an implementation plan, and strengthen the management system approach. What matters in this type of consultancy is not only quality knowledge, but also sector experience, communication skills, impartiality, and a way of working that fits the organisation’s needs. The standard acts as a technical guide for structuring that relationship, helping organisations make consultant selection and service use more systematic.

What QMS consultancy covers

• Guidance aimed at understanding an organisation’s quality management needs
• General criteria that may be used when assessing consultant suitability
• Aligning consultancy services with organisational objectives and existing structure
• Maintaining the distinction between external support and internal responsibilities in the QMS approach

This standard treats consultancy as an implementation support tool in the field of quality management systems, rather than as a document-format specification. As part of the ISO 9000 family, it helps organisations plan quality management efforts in a more consistent and informed way.