TS ISO 37500
Guidance on outsourcing
This International Standard covers the main phases, processes and governance aspects of outsourcing,
independent of size and sectors of industry and commerce. It is intended to provide a good foundation
to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements
throughout the contractual period.
This International Standard gives guidance on:
— good outsourcing governance for the mutual benefit of client and provider;
— flexibility of outsourcing arrangements, accommodating changing business requirements;
— identifying risks involved with outsourcing;
— enabling mutually beneficial collaborative relationships.
This International Standard can be tailored and extended to industry-specific needs to accommodate
international, national and local laws and regulations (including those related to the environment,
labour, health and safety), the size of the outsourcing arrangement and the type of industry sector.
This International Standard recognizes that the various stakeholders act separately in some phases
of the outsourcing life cycle and together in others. It is not possible to exclusively allocate processes
within the outsourcing life cycle to either client or provider. For each outsourcing arrangement, process
responsibility is intended to be interpreted accordingly and tailored by the user.
This International Standard is intended to relate to any outsourcing relationship, whether outsourcing
for the first time or not, using a single-provider or multi-provider model, or draft agreements based on
services or outcomes. Processes mentioned in this International Standard are intended to be tailored to
fit the outsourcing strategy and maturity of the client and provider organizations.
This International Standard is intended to be used by outsourcing clients, providers and practitioners,
such as:
— decision makers and their empowered representatives;
— all stakeholders engaged in facilitating the creation and/or management of outsourcing
arrangements;
— staff at all levels of experience in outsourcing.
Available Formats:
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- Language: English
- License Type: Single User
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- Language: English
- License Type: Enterprise / Multi User
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About This Item
TS ISO 37500 provides guidance for managing outsourcing arrangements and addresses the main phases, processes, and governance aspects across the outsourcing life cycle. It is not limited to a particular industry or organization size; instead, it is intended to help organizations and providers build and sustain effective outsourcing relationships over the term of the contract.
In general technical terms, outsourcing means placing certain activities, services, or capabilities with an external provider. Success depends not only on contract formation but also on clear expectations, defined responsibilities, risk management, and ongoing collaboration. This standard focuses on those managerial and relational foundations that make outsourcing workable in practice.
Governance, flexibility and risk awareness
The standard highlights good outsourcing governance for the mutual benefit of client and provider, flexibility that can accommodate changing business requirements, identification of outsourcing risks, and collaborative relationships that support shared value. It also recognizes that responsibility across the outsourcing life cycle is not always assigned to only one party; process ownership should therefore be interpreted and tailored for each arrangement.
Where the guidance applies
- Suitable for organizations outsourcing for the first time as well as for mature outsourcing relationships.
- Relevant to single-provider and multi-provider models.
- Applicable to service-based or outcome-based draft agreements.
- Can be tailored to industry-specific needs and applicable laws and regulations.
- Designed to be adapted to the outsourcing strategy and maturity of the organizations involved.
As a result, TS ISO 37500 is best understood as a practical governance framework for outsourcing rather than a prescriptive contract template. It offers a common basis for decision makers, practitioners, and other stakeholders who need to align business objectives with provider capabilities and maintain a sustainable outsourcing relationship.
- Publication Date: 12.04.2021
- Standard Status: U (Yürürlükteki Standard/Standard)
- Publisher: TSE
- Document Language: en
- ICS Classification: 03.080.01 Hizmetler (Genel)
- Pages: 83
- Source Standard: ISO 37500:2014
- International Equivalents: ISO 37500-EQV
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