TS ISO 9002

TS ISO 9002 is a quality assurance standard focused on how an organisation’s quality system should be arranged when it supplies products to an established design. Its emphasis is not on product design, but on maintaining conformity through production, installation, and servicing processes, with a clear focus on preventing nonconformities. In practical terms, it is relevant to suppliers that need to demonstrate control of their processes in order to support customer satisfaction.

Where the standard places its emphasis

The key distinction in this standard is between design responsibility and the operational processes that deliver a product to an already defined specification. From a general technical perspective, a quality system typically relies on documented procedures, process control, inspection, record keeping, nonconforming product control, and corrective action. Here, the objective is to keep the product’s expected characteristics intact across the stages from production to service.

Technical context covered by this document

• Consistent conformity during manufacturing
• Process control during installation and commissioning-type activities
• Preserving product conformity during servicing
• Preventing nonconformities before they occur
• Treating customer satisfaction as the main outcome of the quality system

This document is based on ISO 9002:1994 and is now withdrawn, but it remains useful for understanding the historical structure of quality assurance standards and the division of roles within the ISO 9000 family. It is especially relevant as a conceptual reference for supply models where design is outside the supplier’s scope.