TS ISO/IEC TR 20000-7
Information technology - Service management - Part 7: Guidance on the integration and correlation of ISO/IEC 20000-1:2018 to ISO 9001:2015 and ISO/IEC 27001:2013
This document provides guidance on the integrated implementation of a service management system (SMS) as specified in ISO/IEC 20000-1 with a quality management system (QMS) as specified in ISO 9001 and an information security management system (ISMS) as specified in ISO/IEC 27001. It is aimed at those organizations that are intending to either:
a) implement ISO 9001 when ISO/IEC 20000-1 is already implemented, or vice versa;
b) implement ISO/IEC 27001 when ISO/IEC 20000-1 is already implemented, or vice versa;
c) implement both ISO 9001 and ISO/IEC 20000-1 together, or implement both ISO/IEC 27001 and ISO/IEC 20000-1 together;
d) implement ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001 together; or
e) integrate existing management systems based on ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001.
In practice, an SMS, QMS or ISMS can also be integrated with other management system standards (MSS), such as ISO 22301 or ISO 55001.
Clause 4 provides an introduction to ISO/IEC 20000-1, the HLS of MSS specified in ISO/IEC Directives Part 1 and considerations for the integration of an MSS.
Clause 5 provides an introduction to ISO 9001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with a QMS.
Clause 6 provides an introduction to ISO/IEC 27001, commonalities and differences with ISO/IEC 20000-1 and considerations for the integration of an SMS with an ISMS.
Clause 7 looks at considerations for the integration of an SMS, a QMS, and an ISMS.
This document also provides correlation information for the terms and definitions of ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001 in Annex A. Correlation of the clauses of ISO/IEC 20000-1 with ISO 9001 is shown in Annex B. Correlation of the clauses of ISO/IEC 20000-1 with ISO/IEC 27001 is shown in Annex C.
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About This Item
TS ISO/IEC TR 20000-7 is guidance for integrating a service management system (SMS) based on ISO/IEC 20000-1 with a quality management system (QMS) based on ISO 9001 and an information security management system (ISMS) based on ISO/IEC 27001. It is aimed at organizations that want to align service management, quality, and information security within a single coordinated management framework.
What integration means in management-system practice
In general technical terms, these three systems address different but complementary concerns. An SMS focuses on planning, delivering, and improving services; a QMS concentrates on consistent quality and customer satisfaction; and an ISMS protects information in terms of confidentiality, integrity, and availability. When they are integrated, common management activities such as policy setting, objectives, documentation, internal audit, and management review can be organized more coherently instead of being duplicated in separate silos.
Guidance covered by this technical report
The document addresses practical integration scenarios such as implementing ISO 9001 after ISO/IEC 20000-1 is already in place, implementing ISO/IEC 27001 after ISO/IEC 20000-1 is already in place, implementing the standards together, or integrating existing systems based on them. It also points to broader integration with other management system standards in practice. Clause 4 introduces ISO/IEC 20000-1 and the high-level structure of MSSs; Clause 5 discusses ISO 9001, commonalities and differences with ISO/IEC 20000-1, and SMS-QMS integration; Clause 6 does the same for ISO/IEC 27001; Clause 7 considers integration of SMS, QMS, and ISMS together.
- Annex A correlates terms and definitions from ISO/IEC 20000-1 with ISO 9001 and ISO/IEC 27001.
- Annex B shows clause correlation between ISO/IEC 20000-1 and ISO 9001.
- Annex C shows clause correlation between ISO/IEC 20000-1 and ISO/IEC 27001.
- The document also notes possible integration in practice with other management system standards such as ISO 22301 or ISO 55001.
- Publication Date: 15.02.2021
- Standard Status: H (İptal Edilmiş Standard/Withdrawn standard)
- Publisher: TSE
- Document Language: en
- ICS Classification: 03.080.99 Diğer Hizmetler; 35.020 Enformasyon Teknolojisi (Genel)
- Pages: 67
- Source Standard: ISO/IEC TR 20000-7:2019
- International Equivalents:
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