TSE CEN ISO/TR 41030

TSE CEN ISO/TR 41030 is a technical report about existing performance management approaches in facility management organizations and how they relate to the needs of both the demand organization and the FM organization. It focuses on how facility management performance is understood across public and private sector settings, including profit and not-for-profit organizations.

The role of performance management in facility management

In facility management, performance management is concerned with the indicators, processes, and feedback mechanisms used to monitor service quality, continuity, cost effectiveness, user experience, and alignment with business objectives. In this field, the demand organization typically defines needs and evaluates outcomes, while the FM organization delivers, measures, and improves the service. A well-structured performance framework creates a common language between the two parties.

What this technical report focuses on

• Provides a broad understanding of existing performance measures.
• Addresses the different needs of both the demand organization and the FM organization.
• Gives context across public and private sector applications.
• Considers both profit and not-for-profit organizations.
• Serves as a state-of-the-industry view of FM performance understanding.

In general technical terms, performance management is not just about measurement; it is about interpreting results and turning them into service improvement. In facility management, the indicators involved may relate to availability, service continuity, timely completion of maintenance work, and the use of space and resources. This report provides a framework for understanding how such measures are viewed and why priorities can differ between organization types.