TSE ISO/TR 10017:2003

TSE ISO/TR 10017:2003 is a Technical Report that helps an organization understand which statistical techniques may be useful when establishing, operating, and continually improving a quality management system aligned with ISO 9001:2000. It focuses on the use of quantitative data in quality management and offers guidance for selecting appropriate techniques for that data.

The role of statistics in the ISO 9001 context

In quality management, statistical techniques make it easier to quantify process performance, distinguish variation, and base decisions on evidence rather than impression. In general technical terms, such methods are used to interpret measurement results, track trends, assess process consistency, and identify opportunities for improvement. The purpose of this Technical Report is to relate ISO 9001 requirements involving quantitative data to statistical techniques that can be useful when those data are analyzed.

What this guidance document adds

• Covers the ISO 9001:2000 requirements that involve quantitative data.
• Provides guidance for selecting suitable statistical techniques.
• Explains how those techniques can support a quality management system.
• Aims to support development, implementation, maintenance, and continual improvement activities.

This publication is guidance rather than a prescriptive methods standard. Its value lies in helping users match the right statistical approach to the problem and the type of data involved, without treating the report itself as a standalone set of detailed application rules.