tst 13589

TS TSE 13589 is a standard for shopping centers within the broader field of business services, addressing general rules for physical structure, operating arrangements, and employee-related characteristics. From the title and scope, the focus is not just the retail function of an SC, but how it is organized, managed, and supported as a service environment.

Core elements of shopping center structure

The standard treats a shopping center not as a simple collection of stores, but as an integrated commercial facility with shared spaces, circulation patterns, service flows, and management structure. In general technical terms, SC structure is evaluated through access, circulation, guidance, common-use areas, and continuity of operation. This perspective shows that visitor experience and operational efficiency are designed to work together within one system.

Operations and personnel dimension

Including operating and employee characteristics in the scope indicates that shopping centers are not only architectural arrangements, but also workplaces requiring management, maintenance, security, cleaning, communication, and service coordination. In general, personnel in such facilities help maintain order, manage visitor movement, and support uninterrupted operation of common-area services. The standard’s role is to frame these elements within a common structure for shopping centers.

This document defines general rules for shopping centers and helps explain the relationship between physical characteristics, operating organization, and personnel structure in AVM practice.

• Physical structure and common-area organization
• Operating principles
• Employee characteristics and role arrangement
• Shopping centers treated as service facilities