200235152

TS 200235152 is a draft occupational standard for the Information Officer role. It addresses the definition and classification of the occupation, the characteristics of the class, the tools and equipment used, and the framework for measuring and evaluating the knowledge and skills required in this field. In general technical terms, an information officer helps users reach accurate information quickly and in an organised way through communication, direction, and basic service coordination.

What the occupation covers

The focus of this standard is how the occupation is defined and how its duties are distinguished from neighbouring service roles. In general, information work involves receiving requests, sorting and relaying information, answering routine questions, and directing people to the appropriate unit when needed. Clear communication, familiarity with institutional procedures, and orderly handling of information are central to the role’s practical function.

Tools and performance assessment

The standard also identifies the tools, equipment, and hardware used in the occupation. In a general workplace context, these may include telephones, computers, communication systems, and simple routing or recordkeeping tools that support service delivery. The measurement and evaluation of knowledge and skills indicates that the role is assessed not only on theory, but also on practical abilities such as giving correct information, making suitable referrals, working methodically, and communicating effectively.

• Definition and classification of the Information Officer occupation
• Class characteristics and role boundaries
• Tools, equipment, and hardware used
• Approach to measuring and evaluating knowledge and skills