TS 11592

TS 11592 is a service standard dealing with the general rules for automobile taxi operations within highway vehicles. It frames the basic operating principles for taxi businesses that provide passenger transport, bringing together the core ideas that shape orderly, dependable, and passenger-oriented taxi service.

What general taxi-operation rules mean

Taxi service is a form of road passenger transport offered on demand, usually for short trips, and it depends on coordination between the vehicle, the driver, the taxi stand or dispatch arrangement, and the flow of service. Standards in this area help create a common operating framework and reduce variation in everyday practice. In general technical terms, issues such as vehicle cleanliness, service continuity, driver conduct, and organized dispatch are closely related to the subject of this standard.

The scope covered by this standard

• General rules for taxi operations providing passenger transport
• The operating organization of taxi service
• Automobile taxi service in the context of highway vehicles
• A service-standard framework oriented to business practice

Rather than specifying a vehicle’s technical construction in detail, this standard addresses the broader principles of how taxi service is run. It is therefore useful for understanding the relationship between vehicle operation, stand management, and the passenger experience. This 1995 edition of TS 11592 has been withdrawn, but its subject remains relevant as an example of the service-standard approach used for taxi operations.