TS 11643

TS 11643 is a service standard that sets out general rules for workplaces engaged in the sale of drinkable water to consumers. It focuses on sales places offering returnable carboys of different capacities that have been filled at spring-water bottling facilities, and it addresses the physical structure, operating arrangements, and personnel characteristics of those places.

How the sales environment is organised

The standard reflects the fact that drinkable-water retailing is not only about the product itself, but also about the conditions under which it is handled and delivered. Physical characteristics relate to the layout and suitability of the premises; management covers the way sales, storage, and service flow are organised; and personnel characteristics concern the basic qualities expected for orderly and consistent operation. This is particularly relevant in returnable carboy systems, where the packaging circulates repeatedly between filling, distribution, and customer use.

General technical context

Drinkable-water sales are a service activity in which water must remain protected, stored appropriately, and presented to the consumer under hygienic conditions. In a returnable carboy model, the empty container goes back for refilling, so storage, transport, delivery, and customer handling are closely linked. The legislation and referenced standards associated with TS 11643 show that this subject sits at the intersection of public health, consumer protection, environmental considerations, and basic facility infrastructure.

• Focuses on the sale of filled carboys from spring-water bottling facilities.
• Covers the workplace’s physical characteristics, operating arrangements, and personnel traits together.
• Defines drinkable-water retailing as a service-standard topic.
• Provides a framework suited to returnable-carboy sales operations.