TS 11875

TS 11875 is a service standard that sets out general rules for the overall layout, operation, equipment, and staff of hypermarkets. In practical terms, this kind of standard helps bring consistency to large-scale retail environments where customer flow, store organization, basic technical infrastructure, and service routines all have to work together. A hypermarket is generally understood as a large retail format combining a wide range of goods, typically including both food and non-food products, under one roof.

What the layout and operating rules address

The scope of this standard brings store layout and management practices together. General location and layout refer to the arrangement of sales areas, circulation paths, entrances and exits, and service points. Management covers the operational side of the store, including customer service, stock movement, internal order, and continuity of service. As general technical context, these subjects matter because the design and operation of a large store directly affect accessibility, efficiency, and the overall shopping experience.

Equipment and personnel as part of the store system

The standard also concerns the equipment used in hypermarkets and the characteristics of the personnel working there. Equipment includes store infrastructure such as shelving, checkout areas, refrigeration systems, lighting, ventilation, and related fixtures. Personnel are central to keeping service continuous, handling product presentation, and managing customer-facing operations. The referenced standards suggest links to supporting technical areas such as water, electrical installations, building elements, and other related provisions; however, those are separate standards, and this document addresses only the general framework for hypermarkets.

• General service and operating principles for hypermarkets
• Layout, management, equipment, and personnel
• Order and service continuity in large retail settings