TS 11913

TS 11913 is a service standard covering the general rules for optical stores. In this context, optical retail spaces are specialised environments where spectacles, frames, lenses and related optical products are presented to customers. The standard addresses the overall service setting rather than the design of the products themselves, helping define how the store environment is organised and operated in practical terms.

What an optical store is in practical terms

Optical stores are customer-facing service points for vision-related goods and accessories. In general technical terms, the service process may include consultation, product selection, fitting, trial, information and handover, all within a setting that supports careful handling and orderly workflow. Because optical products are often selected for individual use, the layout and functioning of the store matter to both service quality and customer comfort. A well-structured optical sales environment typically needs clear separation of customer areas, stock handling and any adjustment-related tasks.

The scope of this standard

Based on the stated scope, this document sets out general rules for optical stores. It provides a common framework for how these service premises are organised and operated, emphasising the service character that distinguishes optical retail from ordinary shop layouts. TS 11913 therefore serves as a reference for the functional arrangement of the store, the use of space and the delivery of service in this type of business. The related standards listed with it may provide complementary technical background for materials, dimensions, equipment or service elements used in such premises.